Return Policy

Would you like to exchange your purchase? We are happy to help! Exchanges can be made up to 14 days after the delivery date.

- Is a return free of charge?

Returns are at your own expense, depending on the courier and the country you are returning your package from.

- What are the return conditions?

Our return policy guarantees that you can return your order within 14 days of receipt without any reason.

Items must be returned to us in unworn and unwashed condition, suitable for resale with tags still attached.

Shipping costs for orders outside the Netherlands are non-refundable.

 

- How long does it take to exchange a product?

If you indicate that you want to exchange a product when you register your return, we will work on this immediately. This way we can ensure that your exchange is completed within a few days.

 

- What can I do if my exchange product is no longer available?

Ask the customer service team about your options. We will give you an update on when we expect to be able to deliver the product. If you have already made your return and the product is sold out, we will contact you and work with you to find a solution.

 

- Where can I find my order number to register my return?

Your order number can be found in the confirmation email you received after placing your order. This is a five-digit code. If you did not receive this email correctly, our customer service team will be happy to assist you.

 

- What should I do if a product is defective or damaged?

Unfortunately, it sometimes happens that a product is damaged during shipping or production. We are of course happy to resolve this with you. Please send a message to info@fues-studio.com with a picture of the complaint. Our customer service team will work with you as soon as possible to find a solution.

 

- What should I do if I want to return my order outside the return period?

Remember to deliver your return within the 14-day period before the return period expires. In the unlikely event that this does not work, we offer you the option of exchanging the product for a replacement or a voucher. Ask our customer service team for the options.

  

- How long does a refund take?

Refunds are not possible at this time. Exchange only